In case you did not receive a confirmation email, please check the spambox. If your spambox is also empty, please wait a few minutes and otherwise write us an email at info@lookingfrisco.com. 

If the order is not yet processed, we might be able to change/cancel the order. Please mail to info@lookingfrisco.com. 


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, remember it may take some time before your refund is officially posted.

If you’re not receiving the refund, please contact info@lookingfrisco.com

To return your product, you should mail your product to: Formosastraat 61, 1094 SW Amsterdam.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Mail to info@lookingfrisco.com or call +31 6 28 49 58 36


If you have received a track & trace link, you can track your order through this link. Otherwise, we will be in touch with you with the provided phone number to inform you about the shipping time. 

We aspire to deliver your frisco caps within 4 working days. We are working hard to speed up our shipping process so you can have the best possible order experience and bring down shipping time to 1 day. Apologies for the inconvenience.